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Keywords: Process analysis
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2011) 12 (3): 269–281.
Published: 29 November 2011
... 2011 Process management Measurement Process analysis Process capability index Confidence intervals Process performance Gauge measurement errors Process capability indices are measures of the capability of a process that is used to quantify process performance. Taguchi and Wu...
Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2011) 12 (2): 144–166.
Published: 29 August 2011
.... © Emerald Group Publishing Limited 2011 Service operations Lean CMMI‐SVC Best practice Customer service management Process analysis The importance of process effectiveness and efficiency was recognized by the manufacturing sector long ago. Many service organizations of today...
