... qualities, including what the Kano Model would classify as excitement qualities. Design/methodology/approach Quality Function Deployment (QFD) is the decision support tool for selecting the literacy program contents to echo the Voice of Customer (VOC). The QFD exercises undertaken include: a telephone...

...A.M. Leman; A.R. Omar; Won Jung; M.Z.M. Yusof Purpose This paper aims to develop of an industrial air pollution monitoring system (IAPMOS) as one of the target solutions for monitoring mechanisms in the workplace. Design/methodology/approach Quality function deployment approaches were used...

... Limited 2010 Product design Customer relations Quality function deployment A few scholars claim that it is not easy to position a standardized product against its competition (Hsiao and Liu, 2005). Consequently, manufacturing progressively leads to a customer‐order orientation...

... satisfaction. © MCB UP Limited 2003 Customer satisfaction index Customer satisfaction barometer Quality function deployment The house of quality ...

...Mohamed Zairi; David Ginn This paper describes the origins, evolution of Quality Function Deployment and its transfer to the West. Following a comprehensive review of the literature and how QFD has been defined, and applied, the paper analyses the critical factors which impinge on QFD...

... and robust product design. A famework on QFD/DOE is presented and explanations are also made. © MCB UP Limited 2002 Quality function deployment House of quality Relationship matrix Design of exprements ...