... to supply chains as they are to an individual firm. Design/methodology/approach Based on the review of relevant literature, propositions have been framed to stimulate future research. In order to evaluate the quality management (QM) practices in Pakistani supply chains, three cases have been presented...

... tasks that they do. Hong Kong Universities Language teaching Quality management Quality function deployment Kano model Service quality management Literacy Tertiary education Independent language learning Abbreviations: The main services provided in CILL and their related...

... and in the fifth section findings are described. Finally practical implications, future opportunities, and conclusions are discussed. © Emerald Group Publishing Limited 2012 Quality management Process improvement Continuous improvement Service operations management Statistical techniques...

... the proposed method, a company can conduct a self‐assessment based on the factors, and re‐design its own quality management system, then realize the competitive advantage in a target business area. Design/methodology/approach By collecting and analyzing the strategy data of six business areas in company...

... and expectations in compliance with the clauses of ISO 9001:2008. Design/methodology/approach A survey through a well‐designed customer feedback data sheet has been used as an effective tool for the measurement of CSI. The questionnaire was framed on the basis of the requirements of a quality management system...

... Satisfaction as An Indicator of Service Quality In Malaysian Public Hospitals* Noor Hazilah Abd Manaf and Phang Siew Nooi International Islamic University Malaysia E-mail: hazilah@iiu.edu.my University Malaya E-mail: phangsn@um.edu.my 1) Key Words: Patient Satisfaction, Quality Management, Healthcare...

...Raine Isaksson; Jonas Hansson; Rickard Garvare The application of a process view, as complement to the traditional functional division, is often a way to highlight organisational improvement potential. This paper examines the process of providing university level education in quality management...

... cases. Today higher education institutions have problems concerning sustention and rise of certain level of education by giving the job for graduates, using of new technologies that help to present, manage, evaluate and control knowledge. The main objectives of quality management system (QMS) at higher...

... Success factors Quality management © Emerald Group Publishing Limited 2007 70 Analysing the Meaning of Quality Management in Cross-border Business Cooperations by using Benchmarking Methodology Analysing the Meaning of Quality Management in Cross-border Business Cooperations by using...

... of correlation between each of the questions and the overall assessment results. A set of field data are used for validating the key assessment questions in a statistical framework. © Emerald Group Publishing Limited 2006 TQM Malcom Baldrige Model Assesment criteria Quality management ...

...Seungwook Park; Youn Sung Kim; Peng Chan Recent research on quality management systemically explored the use of quality management practices and performance. Teh consequences of using quality practices have not been consistently confirmed despite an increasing number of published empirical studies...

...Noor Hazilah Abd. Manaf The objective of the study was to empirically assess the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. Comparative analysis on the practice of quality management was made among the three...

... for the adoption of EI practices and discuss the factors affecting the adoption. The main theme of the quality management (QM) literature will then be presented addressing its concepts, principles and elements. Drawing on the theoretical and practitioners’ perspectives, the paper also discusses the significance...

... a theoretical issue were it not for the fact taht it opens the door to the extension of “quality management” concepts to every kind of organization: from the company to the state to the planet. “Managing for quality” appears to be a fundamental issue for all human‐made systems. © MCB UP Limited 2003...

...Guijiang Duan; Xiaoqing Tang; Kwai‐Sang Chin The issues of “Integration” in quality management and related fields have been discussed for a few years. Literature review reveals that this is a large and multi‐disciplinary topic. Although there are many publications on this issue, very few well‐cited...

...Su Qin; Xu Bei Virtual enterprise is considered as the leading enterprise paradigm of 21st century. Based on the study of a lot of literature on VE, this paper summarizes 7 hypotheses about VE. By comparing the quality management of VE with that of traditional enterprises, 2 key points on quality...

...Jing Sun Many enterprises didn’t ask to involve the module of Quality Management in ERP system, even an enterprise having implemented ERP successfully thought about to implement Quality Information System (QIS) again. A lot of quality information provided by ERP system is wasting. The key...

...Nigel Croft; Young Hyun Park The revised ISO9000 family of standards represents a significant improvement on the 1994 version and, if implemented well within organizations, should facilitate the development of effective, process‐oriented Quality Management Systems. This paper describes how...

... management in Taiwan’s telecommunication industry. Most of the thirty‐nine telecommunication companies surveyed herein are medium‐sized with fairly weak quality performance. Advanced quality management training programs (such as experimental design) are seldom implemented and decision‐makers do not pay much...

...Sung Hyun Park First of all, this paper deals with the past and the present situations of quality management (QM) in Korea to show where the Korean industry stands in terms of QM movements. Next, this paper describes what the future desirable directions are for good and sound QM movements. © MCB...