... and services were involved to find out which lean principles are applicable to service organization and also the compatibility of lean and CMMI‐SVC v1.3 practices. Findings The authors have presented a unified model by combining CMMI‐SVC v1.3 and lean best practices which can be applied to service...

...Hasan Akpolat Despite the fact that much has been published about Six Sigma in the business and academic press and on the Internet in recent years, there is still confusion among many people, particularly those who work in the transactional and service environments, about the nature of Six Sigma...