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Keywords: Service industry
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Journal Articles
Evaluating Service System Alternatives via a Computer Simulation‐enabled MCDM Framework
Available to Purchase
Journal:
Asian Journal on Quality
Asian Journal on Quality (2007) 8 (2): 113–127.
Published: 21 August 2007
...Wei‐Jaw Deng; Wen Pei; Chih‐Hung Tsai Decision makers in the service industry must effectively cope with queuing problems, service capacity optimization, service efficiency and service quality problems. This study proposes a computer simulation‐enabled MCDM framework that integrates computer...
