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Keywords: Service operations
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2011) 12 (2): 144–166.
Published: 29 August 2011
... and practices and find out the compatibility. Design/methodology/approach The capability maturity model integration (CMMI) for services (CMMI‐SVC v1.2) model, developed by Software Engineering Institute is a collection of best practices applicable to service operations. Lean concepts, on the other hand...
