...Khodayar Abili; Fatemeh Narenji Thani; Maryam Afarinandehbin Purpose The purpose of this paper is to determine university service quality in the International branch of Amirkabir University (Iran). Design/methodology/approach In this study, a total of 102 students in five courses (Electronic...

.... Research limitations/implications The current research was conducted among behavioral science faculties of the University of Tehran, so the results are limited to these faculties, not to the whole university. Originality/value There are limited researches that consider service quality in Iranian...

...Hongsuk Yang This paper considers the short term fleet scheduling problem as described by Keskinocak and Tayur (1998). Fleet scheduling may directly affect the service quality of fractional jet aircraft business. The contributions of this paper are two: (i) we show how their model is easily...

... Forecast Driven Simulation Model for Service Quality Improvement of the Emergency Department in the Moses H. Cone Memorial Hospital* Eui H. Park1 , Jinsuh Park1, Celestine Ntuen1, Daebeom Kim2 and Kendall Johnson3 1Department of Industrial and Systems Engineering, NC A&T State University, 1601 East Market...

... against all those fluctuate wants, Frei is suggesting a new way how to cope with this customer variability in the service business: Low‐Cost accommodation and uncompromised reduction. However, his assertion that these solutions can reduce cost and enhance service quality at the same time is empirically...

...Ching‐Piao Chen; Wei‐Jaw Deng; Yi‐Chan Chung; Chih‐Hung Tsai In recent years, speedy development of Taiwan’s hotel industry intensifies market competition, customers’ demands on hotel services quality also increase with the increase of their consumption consciousness, and their demands on hotel...

...Byung‐Suh Kang; Chul‐Ho Cho; Jong‐Deuk Baek In this study, we investigated the effects of service quality on customer satisfaction in education service industry, focusing on the opinion of dissatisfied customers who have decided to switch the service provider. Additionally, in professional service...

...Bo Edvardsson; Lars Nilsson‐Witell Service attributes are important for customer perceptions of service quality. However, in spite of huge amount of research, the role of service attributes as satisfiers and dissatisfiers in service incounters is not understood well enough. An empirical...

...Yong‐Pil Kim; Kye‐Wan Kim; Deok‐Gyun Yun The gap‐based SERVQUAL model is a popular service quality determinant due to its superior diagnostic capacity over alternative explanatory frameworks. However, some researchers criticize the performance of the SERVQUAL model and propose alternative service...