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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2010) 11 (2): 146–156.
Published: 27 August 2010
...Yongju Jeong; Yongsung Lee Purpose The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained from furniture purchaser. Design/methodology/approach The research model...
