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Keywords: TSS
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2009) 10 (1): 25–36.
Published: 17 April 2009
... increase efficiency at the same time. Key Words: TSS, EMS, DEA Model, Efficiency Model 1. Introduction On the characteristics of the service organization, Juran (2002) points out that in contrast to the manufacturing sector, there is a lack of quality specialists in the service industry, quality management...
