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Keywords: The house of quality
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Journal Articles
Customer Satisfaction Measurement Model Based on QFD
Available to Purchase
Journal:
Asian Journal on Quality
Asian Journal on Quality (2003) 4 (2): 101–122.
Published: 21 August 2003
... satisfaction, and also develop a new multi‐phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer’s global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator...
