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Keywords: Universities
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2012) 13 (3): 204–211.
Published: 23 November 2012
...Khodayar Abili; Fatemeh Narenji Thani; Maryam Afarinandehbin Purpose The purpose of this paper is to determine university service quality in the International branch of Amirkabir University (Iran). Design/methodology/approach In this study, a total of 102 students in five courses (Electronic...
Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2012) 13 (3): 234–249.
Published: 23 November 2012
...Freeman K.H. Chan; Alfred Lee Purpose This paper aims to present the design of a new service in a self‐access language centre of a university in Hong Kong. A language action literacy program is being designed to promote independent learning and to support undergraduates in developing preferred...
