An information seeking and using process model in the workplace: a constructivist approach

This paper describes an in‐depth case study of auditors, and presents a non‐linear model of an information seeking and using process in the workplace. It argues for a model that focuses on information users’ perceived situations at a particular time and place. The model comprises a set of critically different situations that auditors perceived in dynamic information seeking and using processes in their workplaces: task initiation situation, focus formulating situation, ideas assuming situation, ideas confirming situation, ideas rejecting situation, ideas finalising situation and passing on ideas situation. Distinctive information behaviours associated with each situation are identified. The model has important implications: first, it highlights the impracticability of modelling a “right” information seeking and using path for all auditors; second, it explains phenomena considered as exceptions in traditional information seeking models; third, it points out the changing meaning of information for auditors in different situations. The alternative model provides a framework for transcending current practices in information literacy education, information systems design and information management.