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Keywords: Customer services quality
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Journal Articles
Market orientation, service quality and organizational performance in service organizations in Malaysia
Available to Purchase
Asia-Pacific Journal of Business Administration (2011) 3 (1): 8–27.
Published: 19 April 2011
... organizations. It also provides some theoretical contributions to the development of market orientation in relation to service quality and organizational performance. T. Ramayah can be contacted at: ramayah@uam.my © Emerald Group Publishing Limited 2011 Market orientation Customer services...
