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Keywords: Philippines
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Journal Articles
Asia-Pacific Journal of Business Administration (2013) 5 (3): 246–261.
Published: 23 September 2013
...Cynthia P. Ruppel; Randi L. Sims; Peter Zeidler Purpose – The purpose of this paper is to examine whether Western human resource (HR) theory is applicable to a call centre located in the Philippines. A call centre, due to the amount of emotional labour involved in this type of work, is an ideal...
