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Keywords: Service experience
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Journal Articles
How co-creation uplift suggestion systems’ performance: Experimental studies in customer and employee sections
Available to Purchase
Asia-Pacific Journal of Business Administration (2016) 8 (2): 197–222.
Published: 06 June 2016
...-creation considered its effectiveness on occasions when a service failure occurs to consumers and the service provider urgently needs service recovery, but this paper aimed to provide a collaborative perspective toward co-creation through suggestion system that puts emphasis on service experience...
