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Keywords: Service-oriented leadership
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Journal Articles
Asia-Pacific Journal of Business Administration (2026) 18 (5): 1157–1175.
Published: 15 September 2025
..., this study investigates the joint impacts of service-oriented leadership and employees’ customer orientation on service performance through the mediating role of perceived leader–follower value congruence. Design/methodology/approach Survey data were collected from 520 employees in 19 medium- and large...
