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1-7 of 7
Keywords: Social exchange theory
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Journal Articles
Frontline vs backstage: how emotional and cognitive engagement shape social media advocacy in hospitality?
Available to Purchase
Asia-Pacific Journal of Business Administration 1–22.
Published: 12 May 2026
...Rupam Konar; Sun Yao; Md. Tariqul Islam; Jeetesh Kumar Purpose Drawing on Social Exchange Theory and Conservation of Resources theory, this study proposes a role-contingent framework to examine how the emotional, cognitive, and physical dimensions of employee engagement influence employee social...
Journal Articles
How and when does witnessing incivility lead to psychological distress in family-owned bank employees?
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Asia-Pacific Journal of Business Administration (2025) 17 (2): 514–541.
Published: 28 August 2024
...Shafaq Aftab; Irfan Saleem; Nur Naha Abu Mansor Purpose Drawing upon social exchange theory, this study investigates how witnessed incivility is related to psychological distress for employees. In addition, scholars dug deep into the potential moderating effect of self-esteem that links witnessed...
Journal Articles
Occupational stress for employee turnover intention: mediation effect of service climate and emotion regulation
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Asia-Pacific Journal of Business Administration (2024) 16 (2): 233–255.
Published: 06 September 2022
... address stressors by enhancing service climate and formulating policies and programs to strengthen the emotion regulation which is evidence to strengthen the reciprocity approach of social exchange theory in employees’ commitment. Originality/value This study contributes to the social exchange theory...
Journal Articles
Examining the impact of relational benefits on continuance intention of PBS services: mediating roles of user satisfaction and engagement
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Asia-Pacific Journal of Business Administration (2022) 14 (4): 637–657.
Published: 20 December 2021
... as an important facet as adoption might not guarantee continuance of usage. Relationship benefits Social exchange theory Stimulus organism response theory Continuous usage intention Customer engagement Multiple mediations India Recently, researchers proposed that perceived value, trust, perceived...
Journal Articles
Sexual harassment and organizational behaviors: the moderating effect of power distance
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Asia-Pacific Journal of Business Administration (2021) 13 (1): 1–18.
Published: 11 November 2020
.... Based on the theory of social exchange (Blau, 1964 ; Kim and Qu, 2020), this study suggests that SH by a leader may harm the organizational dedication and intention of turnover of the subordinates. The social exchange theory (Blau, 1964) describes the attitudes and motivations exchanged between...
Journal Articles
Perceived supervisory support and service recovery performance: The moderating role of personality traits
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Asia-Pacific Journal of Business Administration (2016) 8 (3): 298–316.
Published: 05 September 2016
... regarding the characteristics of individuals that could facilitate an enhancement in service performance. Thailand Social exchange theory Service recovery performance Personality traits Perceived supervisory support Service profit chain (SPC) proposed that internal service quality, which...
Journal Articles
An investigation of antecedents and consequences of brand love in India
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Asia-Pacific Journal of Business Administration (2015) 7 (3): 174–196.
Published: 07 September 2015
... reputation Respect Brand love Social exchange theory Consumer citizenship behaviour Consumer forgiveness Though the growing literature on brand love mainly concentrated on its conceptualization, the factors that drive brand love and its outcomes have received relatively limited attention...
