...Rupam Konar; Sun Yao; Md. Tariqul Islam; Jeetesh Kumar Purpose Drawing on Social Exchange Theory and Conservation of Resources theory, this study proposes a role-contingent framework to examine how the emotional, cognitive, and physical dimensions of employee engagement influence employee social...

...Shafaq Aftab; Irfan Saleem; Nur Naha Abu Mansor Purpose Drawing upon social exchange theory, this study investigates how witnessed incivility is related to psychological distress for employees. In addition, scholars dug deep into the potential moderating effect of self-esteem that links witnessed...

... address stressors by enhancing service climate and formulating policies and programs to strengthen the emotion regulation which is evidence to strengthen the reciprocity approach of social exchange theory in employees’ commitment. Originality/value This study contributes to the social exchange theory...

... availing the service of the same provider. Accordingly, it is posited that H3. Relational benefits have a positive impact on users' continuance intention. Relationship benefits Social exchange theory Stimulus organism response theory Continuous usage intention Customer...

... as follows: Based on the theory of social exchange (Blau, 1964 ; Kim and Qu, 2020), this study suggests that SH by a leader may harm the organizational dedication and intention of turnover of the subordinates. The social exchange theory (Blau, 1964) describes the attitudes and motivations exchanged...

... regarding the characteristics of individuals that could facilitate an enhancement in service performance. Thailand Social exchange theory Service recovery performance Personality traits Perceived supervisory support Service profit chain (SPC) proposed that internal service quality, which...

... reputation Respect Brand love Social exchange theory Consumer citizenship behaviour Consumer forgiveness Though the growing literature on brand love mainly concentrated on its conceptualization, the factors that drive brand love and its outcomes have received relatively limited attention...