... an effective mechanism for burnout reduction that can revive their workforce's energy to work and serve their customers continuously. To solve this issue, this research proposes a reward mechanism for burnout reduction, aiming to examine the links between rewards (intrinsic and extrinsic rewards), stress...

...) technique. Findings It was found that workload pressure, task interdependence, professional isolation and family interference in work lead to exhaustion and further stress, whereas the presence of autonomy and schedule flexibility and sufficient technology resources improve employee work-life balance...

... environment to study stress related Western HR model where stress eventually leads to turnover. Turnover is a major concern in the call centre industry. Design/methodology/approach – The authors tested a model linking work stress to job satisfaction, organizational commitment and intention to turnover...