... the proposed model in other countries and with other product categories. Originality/value It provides information about the perception of consumers regarding the CSR practices from a multi-dimensional perspective, since they have an uneven effect on identification of consumer with the company...

...Enrique Marinao-Artigas; Leslier Valenzuela-Fernández; Karla Barajas-Portas Purpose The purpose of this paper is to analyze the effect of the consumer’s emotional shopping experience on the perception of benefits and on the corporate reputation of a department store. Design/methodology/approach...

...María Andrea De Villa; Tazeeb Rajwani Purpose This study aims to examine the influence of managerial perceptions on the strategic responses adopted by four Colombian organizations when facing a political crisis. Design/methodology/approach To address this research, face‐to‐face interviews were...