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Keywords: Tourism customer journey
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Journal Articles
Academia Revista Latinoamericana de Administracion (2025) 38 (4): 600–625.
Published: 12 August 2025
... que influye en la percepción y el compromiso del cliente antes, durante y después del viaje, ofreciendo nuevas perspectivas sobre el diseño de servicios turísticos impulsados por la tecnología. Tourism service design Tourism customer journey Experiencescape Value co-creation Customer...
