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Keywords: Usability
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Journal Articles
An evaluation of citizen service web portals in Latin America
Available to Purchase
Academia Revista Latinoamericana de Administracion (2015) 28 (1): 99–114.
Published: 02 March 2015
.../methodology/approach A comparative study was carried out between March and May of 2012, based on a method combining heuristic usability analysis with an automatic web portal accessibility test. Findings The results suggest that Latin American government web portals do not fully meet international...
