... review on the value for money, the performance prism in the PPP context, the service quality, the customer experience as well as the co-creation. Findings The PPP success goes through the end-users’ satisfaction regarding their experience quality. The improvement of the customer experience goes...

... into account interactive capabilities and service design practices. This may influence experiential and financial value outcomes for a range of project stakeholders. Design/methodology/approach A single case displayed as a pilot study helps to establish the transferability of the co-creation...