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Keywords: Customer experience
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Journal Articles
Built Environment Project and Asset Management (2019) 9 (5): 642–654.
Published: 20 September 2019
... review on the value for money, the performance prism in the PPP context, the service quality, the customer experience as well as the co-creation. Findings The PPP success goes through the end-users’ satisfaction regarding their experience quality. The improvement of the customer experience goes...
