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Keywords: Model
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Journal Articles
Beyond design and delivery: developing a model to measure end-user satisfaction (delight) in projects
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Built Environment Project and Asset Management (2023) 13 (4): 509–534.
Published: 07 February 2023
...Muath Abu Arqoub; Amir Naser Ghanbaripour; Craig Langston; Greg Skulmoski Purpose This research aims to develop and test a model for measuring end-user satisfaction (EUS) in a practical manner and then statistically verify its reliability and validity. Design/methodology/approach...
