... review on the value for money, the performance prism in the PPP context, the service quality, the customer experience as well as the co-creation. Findings The PPP success goes through the end-users’ satisfaction regarding their experience quality. The improvement of the customer experience goes...

...Junxiao Liu; Peter E.D. Love; Jim Smith; Michael Regan; Ekambaram Palaneeswaran Purpose – The purpose of this paper is to review the normative literature in regard to public-private partnerships (PPPs) and their evaluations, and attempts to investigate whether the Performance Prism is a feasible...