... Publishing Limited 2016 Quality management Construction industry Defects Building projects Quality deviation Sub-tasks requirements Defects, departures from established requirements, so severe that rectification is mandatory, have become an (unfortunate but) accepted part...

... Publishing Limited 2015 Hospitals Quality management Service quality Services Factor analysis Facilities management services Reliability coefficients and analysis of variance (ANOVA) checks were used to assess the internal consistency of service quality scales and difference...