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Journal Articles
Service quality and user satisfaction of outsourced facilities management (FM) services in Nigeria’s public hospitals
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Built Environment Project and Asset Management (2015) 5 (4): 363–379.
Published: 07 September 2015
...Dubem I. Ikediashi; Stephen O. Ogunlana; Isaac A. Odesola Purpose – The purpose of this paper is to explore the concepts of satisfaction and service quality of outsourced facilities management (FM) services. Design/methodology/approach – An empirical survey of 208 stakeholders in Nigeria’s...
