Benchmarking Quality Management Practices in India

The main objective of this research is to study the quality management practices of Indian manufacturing organizations. Presents the results of a survey conducted among the chief operating officers of medium‐and large‐size Indian manufacturing companies. Presents an analysis of the survey results. The survey investigated several quality management‐related issues including adherence to the “quality is free” philosophy, causes of poor quality, quality performance, efforts to improve quality and status of ISO 9000 certification among the Indian companies. Compares also quality practices in India with industrialized nations such as Japan, USA, Germany and Canada.