A framework for measuring customer loyalty for 3PL industry: a case of evolving market Available to Purchase

Waqar Ahmed is a lecturer in the Department of Management Sciences at Iqra University since 2015. He is a graduate in Industrial and Manufacturing Engineering from NED UET and holds post-graduation in Management Sciences from University of Karachi. He is pursuing his PhD from Iqra University. He has an experience of more than 15 years in various national and multinational organizations including textile, automobile and logistics distribution sector. He served organizations like DHL Express, General Tyres, ICI Pakistan and Feroze Textiles Industries. His interest in research lies in the areas of supply chain and logistics, industrial engineering and management, operations management and optimization.

Arsalan Najmi is associated with Iqra University as a lecturer in the Department of Management Sciences. He holds Master's in Business Administration from Iqra University and pursuing his PhD from Faculty of Business and Accountancy of University of Malaya, Malaysia. His current research is focused on issues related to higher education and contemporary supply chain settings and management.

Simonov Kusi-Sarpong is a lecturer in Operations Management at Southampton Business School, University of Southampton, UK. He received the PhD in Management Science and Engineering from Dalian University of Technology, China. Simonov's research focuses on emerging and developing economies and investigates how green and sustainable initiatives such as lean operations, sustainable supply chains, sustainable risk analysis, circular economy, Industry 4.0, blockchain, reverse logistics, etc. and their synergies could be used to achieve sustainable operational excellence and supply chain performance. His works has been published in journals such as the International Journal of Production Economics; International Journal of Production Research; Production Planning and Control; Journal of Cleaner Production; Resources Conservation and Recycling among others. Simonov is a reviewer for many reputable journals and currently an Editorial Board Member for the journal Resources Conservation and Recycling.

Sharfuddin Ahmed Khan is an assistant professor in Industrial Engineering and Engineering Management department at University of Sharjah, UAE since September, 2019. Prior to this, he was lecturer in same department from September 2009 to August 2019. He holds dual PhD in Engineering Management from University of Quebec, Ecole de Technologie Superieure (ÉTS), Montreal, Canada and University of Sharjah in 2018 and MSc in Industrial and Systems Engineering from National University of Singapore (NUS) Singapore in 2006. He has five years of industrial experience in the field of supply chain management, warehouse management and inventory management at BASF Chemicals and ExxonMobil. His research interest includes but not limited to Supply Chain Management, Sustainable Supply Chain Management, Performance Measurement and Improvement and Multi-Criteria Decision Making.

Asad Khushal is a research student at Iqra university Karachi and has recently completed his master's in business administration specialized in supply chain management.

Joseph Quartey is associated with PBC Limited as a District Manager. He holds MSc. Supply Chain Management from Coventry University (UK) and also a Member of the Association of Chartered Certified Accountants. He is currently looking forward to pursuing a PhD in Supply chain management. His current research is focused on Supply Chain Risk Management and Supply Chain Finance.