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The dairy industry has been changing rapidly owing to competitive pressures since the early 1980s. Basic operations in most dairies are being continuously improved. Deals with an application of a benchmarking process in a dairy firm. The calving operation is one of the most complex and significantly profitable operations in the dairy industry. Owing to a high mortality rate, the dairies are likely to lose in several ways, including profitability. Therefore, reducing the mortality rate will result in a significant increase in the efficiency of the operation. Describes details of the benchmarking process as they apply to the calving operation. Data were collected and analysed for a large dairy firm in California. Presents the results of the benchmarking process and recommendations.

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