Impact of information communication technology and dynamic service innovation capabilities on firm performance: the mediating role of dual innovation in the hospitality sector

Manoj Kumar is Assistant Professor of marketing at the GITAM School of Business, GITAM (Deemed to be University), Hyderabad Campus. He completed FDPM from the Indian Institute of Management (IIM), Ahmedabad, and Ph.D. in Marketing (Consumer Behaviour) from HNB Garhwal University (A Central University), Srinagar, Uttarakhand, India. He has over 11 years of experience in academics and industry. His current research interests include knowledge management, consumer behaviour, impulsive buying, social media advertising, service innovation, customer decision-making, entrepreneurship, impulsive buying behaviour and hospitality services. He has published research articles in ABDC- and Scopus-indexed journals. He also presented papers at many national and international conferences and has attended various workshops on statistical tools and techniques. He is actively reviewing research articles for various reputed publications, such as Sage, Emerald, Inderscience, IGI Global, Elsevier and Taylor & Francis.Ar. Shruti Gawali.

Ar. Shruti Gawali completed her B.Arch from PDA College of Engineering, Kalaburgi, Karnataka (2013–18) and M.Arch in Habitat Design from B.M.S College of Architecture, Bangalore (2019–21). She has two years’ experience in the industry and expertise in vastu shastra, traditional and sustainability concepts and locally conscious designs in government projects. She is currently working in the GITAM School of Architecture, Hyderabad campus, as Assistant Professor; She is also overseeing various academic and administrative responsibilities. Her expertise is in habitat design, sketching, vastu shastra, etc.