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Keywords: 3PL service users
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Journal Articles
An analysis of satisfaction level of 3PL service users with the help of ACSI
Available to Purchase
Benchmarking: An International Journal (2018) 25 (1): 24–46.
Published: 05 February 2018
..., variables related to process, service information and user’s expectations are identified, which are subsequently grouped into four dimensions. A survey method is used to get the primary data for this research from 3PL service users’ organizations in the Delhi and adjoining capital region. ACSI is used...
