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Keywords: After-sales service
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Journal Articles
Benchmarking: An International Journal (2020) 27 (2): 695–707.
Published: 25 November 2019
... are presented in Section 4 . Primal network CCR model: Max z = ∑ p = 1 P ( ∑ r = 1 R p u p r z p r o 1 + ∑ k = 1 S p φ p k z p k o 2 ) , s.t.: Data envelopment analysis (DEA) After-sales service...
Journal Articles
Benchmarking: An International Journal (1999) 6 (1): 22–45.
Published: 01 March 1999
... of responsibilities. By comparing the achieved objectives with the defined milestones, process advances can be controlled. © MCB UP Limited 1999 After‐sales service Benchmarking Germany Quality function deployment TQM The spare parts supply as a part of the after‐sales‐service for capital...
