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Keywords: Airline industry
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Journal Articles
Benchmarking: An International Journal (2024) 31 (2): 611–639.
Published: 21 March 2023
...Somtochukwu Emmanuel Dike; Zachary Davis; Alan Abrahams; Ali Anjomshoae; Peter Ractham Purpose Variations in customer expectations pose a challenge to service quality improvement in the airline industry. Understanding airline customers' expectations and satisfaction help service providers improve...
