...Lázaro Florido-Benítez; J. Andres Coca-Stefaniak Purpose This study analyses the role of airports and airlines in the tourism sector of Ireland between 2015 and 2024, including the impact of the COVID-19 pandemic. Design/methodology/approach Secondary data from public and private sector...

...Peter Wanke; Jorge Junio Moreira Antunes; Henrique Luiz Correa; Yong Tan Purpose The purpose of this paper is to assess the efficiency determinants of mergers and acquisitions (M&A) in the context of Latin American airlines based on business-related variables commonly found in the literature...

...Alok Kumar Singh Purpose – The purpose of this paper is to measure competitive service quality (SQ) performances of domestic full service airlines in India by providing a framework based on analytic hierarchy process (AHP), in order to benchmark their SQ thus, enhancing competitiveness...

...Seong-Jong Joo; Karen L. Fowler Purpose – For strategic and competitive insights, this paper aims to measure and benchmark comparative operating efficiencies of major airlines in Asia, Europe, and North America. Design/methodology/approach – The authors employ data envelopment analysis...

... 2012 Airlines Benchmarking Decision making Performance Strategy Performance improvement requires the identification of groups of organisations with which comparisons may be made and from which lessons may be learned. The focus may be strategic or tactical. For the first, strategic...

... of taking the required data, and the focal point on collecting information. Moreover, findings from the study have to be revised every two years. Originality/value By applying PMS in one of the leading airlines in Hong Kong, suppliers' deficiencies in the logistics performance are identified easily...

... work is based on analysing secondary case studies in the airline industry to identify best practice and critical success factors of total quality management implementation. The use of SWOT analysis was selected in the case of Air China. Findings Air China is the largest air carrier in China...

...Graham Francis; Ian Humphreys; Paul D. Hooper; Andrew Greenall Purpose This paper aims to present the findings of an investigation into environmental reporting practice in the airline sector. Design/methodology/approach Evidence was gathered from an international survey of 272 IATA Airlines...

...Graham Francis; Ian Humphreys; Peter Mackenzie‐Williams Purpose This paper aims to describe the processes used to ensure that the comparisons made between airport and airline performance are as meaningful as possible, and to highlight a number of issues which need to be considered when making...

...Graham Francis; Ian Humphreys; Jackie Fry; Ian Humphreys; Graham Francis Purpose This paper aims to explore the use of best practice benchmarking in civil aviation. Design/methodology/approach Evidence was gathered from two international questionnaire surveys of the top 200 airlines...