...Lázaro Florido-Benítez; J. Andres Coca-Stefaniak Purpose This study analyses the role of airports and airlines in the tourism sector of Ireland between 2015 and 2024, including the impact of the COVID-19 pandemic. Design/methodology/approach Secondary data from public and private sector...

... or disincentive measure at an airport, drawing on best practice from specific non‐airport organisations. Design/methodology/approach A case study approach is taken in which three different organisations are considered from a functional benchmarking perspective. Findings There are direct findings in terms...

...Graham Francis; Ian Humphreys; Paul J. Upham; Julia N. Mills Purpose This paper aims to propose and assess a core set of environmental and operational sustainability indicators for airport benchmarking, based on research conducted for a decision support tool designed to support airport...

...Graham Francis; Ian Humphreys; Anne Graham Purpose To provide an overview of the current attitudes and practical experience of airport benchmarking. Design/methodology/approach A range of benchmarking studies are critiqued. The paper considers the partial performance measures which are used...

...Graham Francis; Ian Humphreys; Peter Mackenzie‐Williams Purpose This paper aims to describe the processes used to ensure that the comparisons made between airport and airline performance are as meaningful as possible, and to highlight a number of issues which need to be considered when making...

... and the top 200 airports. Supplementary evidence included interviews with airline and airport managers. Findings The profile of responses was a good match to the samples. Benchmarking was identified as the most used performance improvement technique for both airlines and airports. Larger airlines were...