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Keywords: American Customer Satisfaction Index
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Journal Articles
Benchmarking: An International Journal (2018) 25 (1): 24–46.
Published: 05 February 2018
...Sadia Samar Ali; Rajbir Kaur Purpose The purpose of this paper is to evaluate the satisfaction level of customers using third party logistics (3PL) services in the Indian capital region and its surrounding areas. The American Customer Satisfaction Index (ACSI) model is used as a framework...

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