...Purushottam L Meena; Rajen Tibrewala Purpose This study develops and validates a comprehensive framework integrating the balanced scorecard (BSC) and fuzzy logic to evaluate supplier satisfaction in the Indian power sector. Design/methodology/approach A mixed-methods approach, including...

... optimization techniques through benchmarking which can reduce workspace usage and enhance the usability of the workspace. The balanced scorecard (BSC) was introduced by Kaplan and Norton (1996) as a tool to measure the strategic performance of an organization with the initial idea to “balance the financial...

...Ali Goharshenasan; Abbas Sheikh Aboumasoudi; Arash Shahin; Azarnoush Ansari Purpose This paper aims to propose an integrative economic model of the GRI (Global Reporting Initiative) and performance prism based on concurrent engineering and developed balanced scorecard (BSC). Design/methodology...

... this, the present research explored the critical performance indicators of management institutions using the balanced scorecard (BSC) approach. Design/methodology/approach This research explored the critical performance indicators of public, private and standalone management institutions in India. Data were...

... Benchmarking Quality Balanced scorecard Continuous improvement Benchmarking performance can be a powerful tool in management. It can provide identification and understanding of strengths and weaknesses, improve processes, and lead to establishing priorities and realistic targets. However...

... Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Performance Healthcare Balanced scorecard Structural equation modelling A performance measurement (PM) system is fundamental to any scientific or business endeavour. A PM system can be defined as a “set...

... and enhance organizational agility based on strategic objectives. Design/methodology/approach In the first step, a set of key performance indicators (KPIs) of the organization being studied are recognized and classified under the perspectives of balanced scorecard (BSC). Critical success factors...

... sustainability in an integrated fashion across all management processes. The purpose of this paper is to suggest a model for the assessment of the environmental performance of a supply chain, based on four perspectives used in the balanced scorecard. Performance indicators are proposed based on the literature...

...Changiz Valmohammadi; Javad Sofiyabadi Purpose – The purpose of this paper is to develop the strategy map (SM) of an Iranian automotive industry and the causal and effects relations of the SM’s variables though fourth generation of balanced scorecard (BSC) and fuzzy DEMATEL (decision-making trial...

... and environmental uncertainty and its impact on SC performance. The purpose of this paper is to apply this framework in Iran and extend it using balanced scorecard (BSC) approach. Design/methodology/approach – A research survey was completed to consider the aim of this research. A total of 124 questionnaires...

...Salah Alhyari; Moutaz Alazab; Sitalakshmi Venkatraman; Mamoun Alazab; Ammar Alazab Purpose The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information...

... and Taiwan HSBC – have recently applied the Balanced Scorecard (BSC) perspective to their customer service. This research was designed to use the data of these sample banks and analyze it to build the theoretical relationship. Findings The results reveal that a company's customer‐related performance...

... Supply chain management Performance measures Environmental management Balanced scorecard Benchmarking Performance measurement systems are important in supply chain management (SCM). Over the last few decades there has been a transition from traditional, stand‐alone performance measures...

...Hokey Min; Adrien Chia; Mark Goh; Sin‐Hoon Hum Purpose The purpose of this paper is to empirically examine what senior supply chain executives measure and how they perceive performance measurement from a balanced scorecard (BSC) perspective. Design/methodology/approach A survey designed from...

... for designing effective performance management systems. Keywords: Balanced scorecard, Baldrige Award, Knowledge management, Performance measurement (quality) www.emeraldinsight.com/10.1108/14635770710761906 This article originally appeared in Volume 14 Number 4, 2007, pp. 517-33...

...Athanasios G. Vasilakis Purpose The purpose of this paper is to present the concept of relative balanced measurement as benchmarking tool for public training centers and public services. Design/methodology/approach Borrowing the concept of balanced scorecard we have modified the perspectives...

... uses the concepts of “Balanced scorecard” proposed by Robert. S. Kaplan and David P. Norton. This paper also adopts the model given by Brown P.A. and Gibson D.F. and the extension to the model provided by P.V. Raghavan and M. Punniyamoorthy. Preference theory is used to calculate the relative weightage...

... that organizations actually use to conduct analyses of performance measures to support decisions and planning. © Emerald Group Publishing Limited 2007 Balanced scorecard Baldrige Award Knowledge management Performance measurement (quality) 1. customer; 2. financial and market...

...Robert C. Rickards Purpose To report how an SME developed strategic and operational balanced scorecards (BSCs) as well as benchmarks for use in e‐commerce. Design/methodology/approach The report begins with the initial management meeting, in which participants set goals for the firm, specified...

...Harri Haapasalo; Kari Ingalsuo; Timo Lenkkeri Purpose The purpose of this paper is to find a means of connecting strategic management and operative performance measurement. Design/methodology/approach The paper focuses on the balanced scorecard (BSC), its levels of use and utilization...