...David Cook; Weiyong Zhang Purpose The purpose of this paper is to explore two explanations for the Baldrige Award’s decline. The management fashion literature suggests that it is a waning management fad, and the marketing choice literature suggests the likely presence of an ISO 9000 substitution...

... © Emerald Group Publishing Limited 2008 --> Balanced scorecard Baldrige Award Knowledge management Performance measurement (quality) Article Type: Awards for Excellence From: Benchmarking: An International Journal, Volume 15, Issue 6 "Impacts of information...

... relationships and validating strategy. Hoisington and Huang (2000) describe an empirical study conducted at IBM's AS/400 Division in Rochester, MN, a 1990 winner of the Baldrige Award. Using ten years of data and 50 key measurements, they demonstrated strong correlations and causal effects between market...

... element processes: contract review; design control; purchasing; purchaser supplier products; product identification and traceability process control; handling, storage and packaging; and delivery servicing. © MCB UP Limited 2000 ISO 9000 Benchmarking Baldrige Award...

... to distil an adequate opinion of the inherent value, merit and significance of Baldrige Award. Observes that, while the Baldrige Award programme does raise certain critical concerns ‐ specifically those related to unfairness, superficiality and publicity ‐ the inherent value of the continuously improving...

... the principal focus areas of the Malcolm Baldrige National Quality Award criteria. Aims to identify the key practices that lead to competitive success from a process viewpoint, and provide examples from Baldrige winners and other leading companies. © MCB UP Limited 1996 Baldrige Award Organizational...

... the characteristics of type 5 organizations as the benchmark. The main focus of the advice is to develop strategies and actions to increase the pace of improvement. © MCB UP Limited 1996 Baldrige Award European Foundation for Quality Management Organizational development Total quality management...