...David Cook; Weiyong Zhang Purpose The purpose of this paper is to explore two explanations for the Baldrige Award’s decline. The management fashion literature suggests that it is a waning management fad, and the marketing choice literature suggests the likely presence of an ISO 9000 substitution...

... for designing effective performance management systems. Keywords: Balanced scorecard, Baldrige Award, Knowledge management, Performance measurement (quality) www.emeraldinsight.com/10.1108/14635770710761906 This article originally appeared in Volume 14 Number 4, 2007, pp. 517-33...

... relationships and validating strategy. Hoisington and Huang (2000) describe an empirical study conducted at IBM's AS/400 Division in Rochester, MN, a 1990 winner of the Baldrige Award. Using ten years of data and 50 key measurements, they demonstrated strong correlations and causal effects between market...

..., finance, human resources and business improvement are provided by the corporate head office and shared by its three business units. © MCB UP Limited 2000 ISO 9000 Benchmarking Baldrige Award TQM The purpose of this paper is to present an approach, used by one company, to integrate...

... to distil an adequate opinion of the inherent value, merit and significance of Baldrige Award. Observes that, while the Baldrige Award programme does raise certain critical concerns ‐ specifically those related to unfairness, superficiality and publicity ‐ the inherent value of the continuously improving...

... the principal focus areas of the Malcolm Baldrige National Quality Award criteria. Aims to identify the key practices that lead to competitive success from a process viewpoint, and provide examples from Baldrige winners and other leading companies. © MCB UP Limited 1996 Baldrige Award Organizational...

... efforts. It is argued that the model can provide the requisite encouragement to those more traditional businesses in less advanced countries to take a series of small steps along the total quality management journey. © MCB UP Limited 1996 Baldrige Award European Foundation for Quality...