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Journal Articles
Benchmarking: An International Journal (2012) 19 (1): 52–69.
Published: 24 February 2012
... dimensions that require the attention of tourist policy makers: the city infrastructure (traffic, noise, cleanliness and infrastructure) and the general shopping experience. In particular, the worst experience seems to be related to street vendors. Moreover, there is evidence that tourists from the USA...
Journal Articles
Benchmarking: An International Journal (2011) 18 (1): 23–41.
Published: 01 March 2011
...Olli‐Pekka Hilmola Purpose The purpose of this paper is to evaluate public transportation efficiency in larger cities. Global agreements to decrease environmental emissions in the future (CO2), world‐wide decreasing reserves of oil, and growing population in larger cities is the main...

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