... and transferring best practices between organisations in benchmarking partnerships established using it. Originality/value One of the first steps in collaborative benchmarking is to establish a partnership with a similar non-competing organisation. The procedure for this step is still not adequately defined...

... indicators, participating organisations, performance management system), developed in former studies. A mixed-methods design was applied, consisting of document study, observations, interviews as well as analysing OR performance data using SPSS statistics. Findings – Collaborative benchmarking has...