...Sherif Kamel; Maha Hussein The information and communication technology evolution is affecting many nations around the world and forcing changes to business and socio‐economic development plans, and reflecting major implications on the realization of the concept of globalization. Egypt...

...Liana Kourteli The process of scanning the business environment is reconceptualized on the basis of a critical analysis of Aguilar’s pioneering work on scanning, as well as that of Lawrence and Lorsch’s contingency theory. Concepts of general systems theory, entropy and communication theory...

... such as cost of quality, listening to customers, empowering employees and getting the job done right the first time and every time. © MCB UP Limited 1994 Communications Customer requirements Hospitals Laboratories Management structure National Health Services Service Quality control Service...