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Keywords: Company reputation
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Journal Articles
Benchmarking: An International Journal (2024) 31 (1): 75–97.
Published: 10 August 2022
...Kari Lepistö; Minna Saunila; Juhani Ukko Purpose This study investigates the effect of total quality management (TQM) on customer satisfaction, personnel satisfaction and company reputation. Design/methodology/approach The study results rely on a structured survey conducted among an extensive...
