Keywords: Core competences
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Journal Articles
Journal Articles
Benchmarking: An International Journal (2001) 8 (5): 396–412.
Published: 01 December 2001
.... The objective of these initiatives has been to develop “core competencies” that will lead to higher levels of customer satisfaction. Fundamental to competency development is the notion of process integration. When focused on delivering value to customers, process integration is considered by many analysts...

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