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Keywords: Customer complaints
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Journal Articles
Noor Fareen Abdul Rahim, Essia Ries Ahmed, Mohammad Nizam Sarkawi, Abdul Rahman Jaaffar, Jauriyah Shamsuddin
Benchmarking: An International Journal (2019) 26 (8): 2486–2513.
Published: 06 August 2019
...Noor Fareen Abdul Rahim; Essia Ries Ahmed; Mohammad Nizam Sarkawi; Abdul Rahman Jaaffar; Jauriyah Shamsuddin Purpose The purpose of this paper is to examine the relationship between operational risk management and customer complaints. It also determines whether product complexity moderates...
