...Rohit Raj; Vimal Kumar Purpose This study aims to examine how organizational total quality management performance (OTQMP) in manufacturing organizations is affected by three primary marketing orientation (MO) indicators, namely customer orientation (CUO), competitor orientation (CO) and inter...

... orientation, customer orientation, and competitor orientation” have all been connected to creating a sustained competitive advantage (Zhou and Li, 2010 ; Grinstein, 2008 ; Lukas and Ferrell, 2000). Further, entrepreneurial orientation has been linked to family and non-family tourism business performance...

...Ajitabh Dash Purpose This research explores the mediating role of a firm's innovativeness and customer orientation on the relationship between commercial success and total quality management (TQM) in the Indian SaaS (Software-as-a-Service) sector. Design/methodology/approach The hypotheses...

...–SEM) was deployed for analysis. Findings The results showed that service quality has a significant positive impact on customer orientation, customer satisfaction and relationship quality. On the other hand, customer orientation has been observed to positively impact customer satisfaction...

...Amjad Abu ELSamen; Mamoun N. Akroush Purpose The purpose of this paper is to examine the mediating role of salespeople’s customer orientation on the relationship between sales manager personal characteristics, fellow salespeople’s characteristics, job satisfaction and adaptive selling...

... Customer orientation Employee development Japan Manufacturing industry Singapore South Korea Strategic management Taiwan Study tours are becoming an important means of learning about“World Best Practices” in manufacturing. Various overseas study tours have been conducted by industry...

... provided insight for top managers of both public agencies to facilitate their total quality management processes. © MCB UP Limited 1994 Customer orientation Employee attitudes Health care Industrial relations Management attitudes Organizational philosophy Service quality TQM...