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Keywords: Customer related performance
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Journal Articles
Benchmarking: An International Journal (2012) 19 (2): 137–158.
Published: 06 April 2012
...Majidul Islam; Yi‐Feng Yang; Lokman Mia Purpose The purpose of this paper is to investigate the relationship between a company's customer‐related performance and its learning and growth capabilities. Design/methodology/approach Four banks in Taiwan – Citibank, Chinatrust, Taipei Fubon Bank...
