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Keywords: Customer service
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Journal Articles
Benchmarking: An International Journal (1999) 6 (4): 302–309.
Published: 01 December 1999
... service at the forefront of their competitive approaches. © MCB UP Limited 1999 Air transport Benchmarking Cargo Customer service Senior management commitment to quality development is evident: Benchmark: Lufthansa Cargo AG: +9. It was back in 1993 when the senior...
