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Keywords: Data mining
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Journal Articles
Journal Articles
Journal Articles
Benchmarking: An International Journal (2022) 29 (2): 456–495.
Published: 01 June 2021
... the behavioral pattern of customers in the banking industry by proposing a hybrid data mining approach with rule extraction and service operation benchmarking. Design/methodology/approach The authors analyze customer data to identify the best customers using a modified recency, frequency and monetary (RFM...
Journal Articles
Benchmarking: An International Journal (2018) 25 (1): 47–75.
Published: 05 February 2018
...Loukas K. Tsironis Purpose The purpose of this paper is to propose a way of implementing data mining (DM) techniques and algorithms to apply quality improvement (QI) approaches in order to resolve quality issues (Rokach and Maimon, 2006; Köksal et al., 2011; Kahraman and Yanik, 2016...
Journal Articles
Benchmarking: An International Journal (2014) 21 (2): 300–311.
Published: 01 April 2014
...Belle Selene Xia; Peng Gong Purpose – The purpose of this paper is to explore the role of business intelligence (BI) in a consulting company. The authors propose to analyze quality through data analysis and efficiency under different business contexts. The best processes and tools in data mining...

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