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Keywords: Deming
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Benchmarking: An International Journal (2003) 10 (1): 9–28.
Published: 01 February 2003
... decline due to gaming and poor morale among employees. Based on the philosophy of W. Edwards Deming, the techniques of statistical process control (SPC), and basic undergraduate statistics, a system is described for effectively benchmarking a performance index. Examples are presented to illustrate...
